Samsung Team of Empowered Partners (STEP™) is designed to drive our mutual success in today’s increasingly competitive market. Samsung Communications specialists can provide you with thought leadership, technical expertise and winning marketing strategies to enhance your business capabilities, optimize daily operations and increase profitability.
With technology leadership and innovative and extensive offerings, STEP™ Program can boost your ability to serve customers and become a competent solution provider. Grow your business with a range of assistance — from customer service support, to exclusive Samsung resources and thorough training programs.
Through STEP™, we can help you to increase your bottom line and solidify your position as an industry innovator by providing:
- Thought leadership and technical expertise
- Winning marketing strategies
- Insight on new business opportunities
- Methods to improve business operations
- Opportunities to improve sales and consulting skills
- Technical and sales training to present Samsung’s superior value and innovative solutions to customers
- Enhanced service support for increased customer satisfaction
Revenue : Improve your bottom line
We will return a percentage of sales revenue when you achieve revenue targets to grow your business. Accelerators will be available on specified products during tactical promotions and new product launches. Samsung Marketing Development Funds (MDF) is offered to partners to extend sales and marketing efforts with our technology. With an approved quarterly business plan, we will support marketing initiatives that drive demand of Samsung technology and achieve business goals.
Marketing : Communicate your value
Our marketing collateral can help you increase brand recognition and generate demand. The relevant STEP™ program level logo can be used alongside your branding to promote your membership to STEP™ for Business Partners. You can showcase your capabilities and experience on our Partner Locator, where customers can search Samsung Communications Authorised Partners.
Sales : Discover and nurture new opportunities
Sales support from Samsung Communications offers assistance to help you throughout the entire sales cycle. Our Partner Sales Helpdesk is a comprehensive support service for product enquiries, product demonstrations, bid pricing, deal registration, and pre-sales technical advice. Your dedicated Channel Development Manager will help you optimise your relationship with Samsung Communications, including identifying new business opportunities, developing and reviewing business plans and providing sales leads and commercial data for use in tailored prospecting strategies.
Training : Enhance your expertise
Our Accreditation Program will provide you and your business with a market place advantage by enhancing your Samsung subject matter knowledge and expertise. We will offer online training including sales, pre-sales and technical web lectures that will allow you to articulate the value proposition, benefits and features of specific technology and solutions. Classroom sales and technical courses will be held at locations across the country and available on eligibility and application. These workshops are in depth training on our Samsung products and solutions. All learners are tracked and support throughout our Accreditation Program.
Technical : Deliver specialised knowledge
Technical support from Samsung Communications helps you improve customer satisfaction and profitability of installed solutions. Support is available via our Partner Technical Helpdesk. You can access Samsung Communications solution architects and pre-sales engineers to assist with building ‘proof of concepts’ and specialised demonstrations for specific customer opportunities. We also provide professional services and managed services to support end to end customer management. Our technical team is amongst the most experienced in the Samsung Global Partner Network for our products and solutions.
Additional benefits : Expand your insight
Through events, dealer forums, webinars and regular dealer communications, we will provide you with up-to-date news, analysis, latest pricing information and product announcements. Samsung Communications will provide you with market insights from the industry to assist your business to stay ahead of the competition.